Terms & Conditions
GENERAL DATA PROTECTION REGULATON (“GDPR”)
It is important that we inform clients of their rights under the GDPR and these are described below.
If any client has specific concerns around the privacy of his/her personal data or requires further information about how personal information is managed by Catswhiskerstours Ltd., then appropriate direct contact details are:
Post: Catswhiskerstours Ltd. 47 Berryhill Drive, Giffnock, Glasgow, G46 7AA, United Kingdom.
Telephone: 44 (0) 141 638 5500.
Email: visittoscotland@gmail.com
How we collect data
- From your request for a book purchase.
- From your interactions with us whether at the telephone, in person, in writing, or through our website, by text message or emails.
- From third parties such as travel agents, banks, credit card companies, social networks, fraud prevention agencies and law enforcement agencies.
How the law protects you
Data protection law states we are allowed to use personal information only if we have proper reason to do so, specifically one of the following reasons:
- Arrange delivery of and receive payment for a purchase of one or more books.
- When it is our legal duty.
- When it is in our legitimate interest.
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information including but not limited to internal administrative purposes, product development and enhancement, preventing fraud and ensuring network and information security.
How we use your personal data
The main ways in which we may use your personal information are to:
- Arrange shipment of one or more book purchases to a designated address.
- Communicate with you and provide information on book contents when requested by you.
- Help us prevent, detect and investigate fraud and other financial crimes.
- Meet our legal obligations.
- Maintain the security of our services as well as to detect and investigate activities that may be illegal or prohibited.
Sharing your personal information
We may share your personal information with:
- Our service providers and third parties who provide services on our behalf, including but not limited to:
- Agents and administrators who we use to help run our business.
- Fraud prevention and law enforcement agencies.
- Regulators, governments, courts, dispute resolution bodies, insurance companies and auditors.
We will do this to:
- Prevent fraud and other financial crimes.
- Respond to enquiries and complaints.
- Support the provisions of service.
- Comply with legal obligations, court orders, laws or regulations.
Retaining your personal information
We will retain your personal information for as long as is necessary for the purposes described above. Typically, we will retain your data for a minimum of seven years to fulfil our business purposes, to comply with legal and regulatory requirements, or for any legal claims.
Your data subject rights
As well as our obligations, and commitment, to respect the privacy of your information, you also have certain rights relating to personal information we hold about you which are outlined below. None of these are absolute and are subject to various exceptions and limitations. You can exercise these rights at any time by contacting us using the contact details on page 1.
You have rights to:
Request access to the information we hold about you (Data Access Request)
You may request access to a copy of the personal information we hold about you.
We can refuse to provide information where to do so may reveal another person’s personal data or would otherwise negatively impact another person’s rights.
Object to processing (Right to object)
You may object to us using automated processes using your personal data, except where used to detect, prevent and investigate fraud or other financial crimes.
You may also object to using your personal data for direct marketing analysis.
Request a copy of your data (Data Portability)
Where information provided to us was processed electronically you can request the data we hold on you in a commonly used machine-readable format.
Request your data is deleted (Right to be forgotten)
You can ask us to delete the personal information we hold about you when it is no longer required for a legitimate business need, legal or regulatory obligations or for purposes it was collected for.
Amend or correct your information (Right to rectification)
If you believe that the personal information we hold about you is inaccurate, incorrect or incomplete, please contact as soon as possible so we can update it.
Restrict the processing of your information (Right to restrict)
You may ask us to restrict our processing of your data whilst we resolve any complaints you have about the way your data is used, require it for a legal claim or if you think our processing is unlawful but you do not want us to delete your data.
Rights in relation to consent (Right to withdraw)
At any time you may withdraw the consent you granted for your personal information to be used for direct marketing.
When you withdraw your consent, it will not affect the lawfulness of any past activities we have undertaken based on the previous consent.
How we respond to your rights
You can exercise these rights at any time by contacting us using the contact details on page 1.
We may need to validate your identity before we can respond to your request.
If we are unable to confirm your identity or have strong reasons to believe that your request is unreasonably excessive or unfounded, we may deny it.
Once we have validated your identity, we aim to respond to your requests within thirty days and no later than three months from receipt of complex requests. We will let you know if we need additional time to complete.
We will let you know whether we accept, or refuse, your request.
Security
We take all reasonable precautions to keep your personal information secure, including safeguards against unauthorised access, use, or data loss.
Making a data protection complaint
If you have any concerns about the use of your personal data, or the way we handle your requests relating to your rights, you can raise a complaint directly with us using the contact details on page 1.
If you are not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the UK Information Commissioner’s Office via the details available on their website: www.ico.org.uk
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